Last Updated: October 9, 2026
At Tapis André Viau, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, or use our products and services.
Tapis André Viau is located at:
1333 Fleury Street East
Montreal, Quebec H2C 1R4
Canada
This Privacy Policy is intended to comply with applicable privacy laws, including Quebec’s privacy legislation, as applicable to our business.
1. Personal Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name;
- Email address;
- Telephone number;
- Mailing or delivery address;
- Information you provide when requesting a quote or information;
- Information related to your purchases or services;
- Details you provide when scheduling an appointment or consultation;
- Information contained in communications you send to us; and
- Any other personal information that you voluntarily provide to us.
We collect only the personal information that is reasonably necessary for the purposes identified in this Privacy Policy or communicated to you at the time of collection.
2. How We Collect Personal Information
We may collect personal information directly from you when you:
- Contact us by telephone, email, or other means;
- Submit a form through our website;
- Request information about our products or services;
- Request a quote;
- Schedule a consultation or appointment;
- Purchase products or services; or
- Otherwise communicate or interact with us.
We may also collect certain information automatically when you visit or use our website, where permitted by applicable law.
3. How We Use Personal Information
We may use personal information for the following purposes:
- To respond to your questions, requests, and inquiries;
- To provide information about our products and services;
- To prepare and provide quotes;
- To process orders and transactions;
- To provide and coordinate services, including installation services;
- To communicate with you regarding your requests, purchases, or appointments;
- To provide customer service and support;
- To improve our products, services, and website;
- To maintain the security and proper operation of our website and business;
- To comply with applicable legal and regulatory obligations; and
- For other purposes permitted or required by law.
We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted by law or the appropriate consent has been obtained.
4. Consent
Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal information.
You may withdraw your consent where permitted by law. Withdrawal of consent may affect our ability to provide certain products or services that require the relevant information.
Where appropriate, we will explain the purpose for collecting your personal information at the time it is collected.
5. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information to third parties when reasonably necessary to operate our business, provide our products and services, or fulfill the purposes described in this Privacy Policy.
These third parties may include service providers, contractors, professional advisers, payment service providers, delivery providers, installation providers, technology service providers, or other parties that assist us in operating our business.
We may also disclose personal information where required or permitted by applicable law, including to governmental authorities or legal representatives.
We take reasonable steps to ensure that third parties who receive personal information use and protect that information appropriately.
6. Protection of Personal Information
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
Access to personal information is limited to individuals who require it for legitimate business purposes or as otherwise permitted by law.
Although we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our products and services, maintain business records, resolve disputes, or comply with legal and regulatory requirements.
When personal information is no longer required, we take reasonable measures to securely destroy, delete, or anonymize it, as appropriate.
8. Access and Correction
Subject to applicable law, you may request access to the personal information we hold about you.
You may also request that inaccurate, incomplete, or outdated personal information be corrected.
To make an access or correction request, please contact our Privacy Officer using the contact information provided below.
We may require sufficient information to verify your identity before responding to a request.
9. Privacy Officer
Tapis André Viau has designated a person responsible for the protection of personal information.
Privacy Officer
Tapis André Viau
1333 Fleury Street East
Montreal, Quebec H2C 1R4
Canada
Email: [email protected]
If you have questions about our privacy practices or wish to exercise your privacy rights, please contact our Privacy Officer.
10. Privacy Complaints
If you have concerns or complaints regarding the handling of your personal information, we encourage you to contact our Privacy Officer so that we can review and address your concern.
11. Personal Information of Minors
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from minors where such collection is prohibited by applicable law.
If you believe that a minor has provided us with personal information in circumstances where it should not have been collected, please contact our Privacy Officer.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal requirements, or other circumstances.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect personal information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Tapis André Viau
1333 Fleury Street East
Montreal, Quebec H2C 1R4
Canada
Email: [email protected], [email protected]
Phone: 514 381-4288